QUALITY MANAGEMENT SYSTEM
ISO 9001:2015 is used by an
organization to demonstrate its capability to meet customer
requirements for product and / or service and for assessment of
that capability internally and/or externally.
Management- the Eight Principles
1. Customer focused organization
3. Process approach
4. Involvement of people
5. Systematic approach of management
6. Continual improvement
7. Factual approach to decision making
8. Mutually beneficial supplier relationship
The ISO 9001:2015 family of
ISO 9000 - Concepts & Vocabulary
ISO 9001 - QMS Requirements
ISO 9004 - QMS Guidelines for Performance Improvement
Process:- A set of
interrelated or interacting activities which transform
inputs to outputs.
Product:- Result of a
Quality:- The degree to which
a set of inherent characteristics fulfill requirements.
Recurring activity to increase the ability to fulfill